Frequently asked questions
Quick answers about courses, certificates, payments and your account.
How can an employer check my certificate?
Share your verification code or the QR code. Anyone can check it at sportiq.edu.ng/verify.
How do I create an account?
Select Sign up, enter your details and choose your profession(s). We'll send a link to confirm your email address.
Video won't play or keeps buffering
Turn on Data-saver mode in Account settings, choose a lower quality in the player, or use the Audio only and text versions of the lesson.
Which payment methods are accepted?
Cards, bank transfer and USSD through Paystack.
Is SportIQ free?
Many essential courses, including Safeguarding and Anti-Doping, are free. Some professional courses have a fee; federations and sponsors may provide scholarship codes.
My name is wrong on my certificate
Raise a ticket in the Certificate / verification category. The registrar will correct it and the change is recorded.
Can I use SportIQ on my phone?
Yes. SportIQ is designed for mobile first. You can install it on your home screen from your browser menu ("Add to Home screen").
I failed the assessment. Can I retake it?
Yes. Most assessments allow three attempts. Review the explanations, revisit the lessons and try again. If you have used all attempts, raise a ticket to request a resit.
Is a completion certificate a coaching licence?
No. A course completion certificate confirms you completed the course and passed its assessment. Licences are issued by the relevant governing body.
Can't find your answer? Visit the help centre.